A colleague of mine, who designs waste-reduction strategies for a regional municipality, told me that while he was reading the first edition of this book he grew increasingly uncomfortable. His discomfort, he explained, came from realizing that the tools and strategies set out here are more effective than the ones he was using presently, and that he would have to change how he designed and delivered programs. He went on to explain that he had grown comfortable with the tools that he had…
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