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4 Comments
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Automated Phone Systems
2007-01-09 05:10:45 UTC
Currently, our office handles the phone calls for missed recyclable/organics/garbage pick-up, general inquiries regarding our advanced waste management system as well as administrative calls for our operations. We have a full-time employee who is the first to answer the phone. Any calls after that, other office staff will pick-up as they can get to it. Management is pushing for an automated system which I have concerns about. I fully support having an automated system because it would allow my employee to concentrate on other duties and she wouldn't be distracted by the phone. However, I worry about the customer service implications. Are there any studies or has anyone had any experience shifting to a fully automated phone tree and the results on customer service. Recently, a nearby rural Municipality went back to having someone answer the phone because of the high rate of complaints received by elderly residents not being able to operate the automated system.
Thanks in advance for any feedback.
Elizabeth Graham (nee Kenrick)
Communications Supervisor
Ottawa Valley Waste Recovery Centre
900 Woito Station Road
Pembroke, ON K8A 6W5
PH:613-735-7537
FX:613-735-1837
www.ovwrc.com -
Satisfaction Survey
2006-10-24 06:59:10 UTC
We are a municipally run organization that operates a landfill, recycling and composting facility. We are interested in conducting a satisfaction survey to our commercial customers to see how we may be able to serve them better. I was thinking questions like, wait times for scale, signs, staff, ease of use, hours of operation, etc. If anyone has completed a similar survey I would be interested in hearing more about it. Thanks in advance for your responses.
Elizabeth Graham (nee Kenrick)
Communications Supervisor
Ottawa Valley Waste Recovery Centre
900 Woito Station Road
Pembroke, ON K8A 6W5
PH:613-735-7537
FX:613-735-1837
www.ovwrc.com
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Open Burning
2006-03-21 09:06:58 UTC
Hi Elisabeth.
Visit http://www.ecosuperior.com/openburning.html to see what Lake Superior in Ontario is doing to educate residents about open burning. As well as http://www.c2p2online.com/main.php3?section=137&doc_id=289&session=/. I suspect there are quite a few barriers to bringing your material to a waste site. One could be lack of information. Not knowing operating hours, what they accept for payment, sorting requirements, etc would make residents less likely to bring their material to a waste site and more likely to burn it or dispose of it in other illegal forms. Others likely include transportation-how do they get it from where it is generated to the waste site, as well as the inconvenience factor. I think education and enforcement are one of the two tools that would work to convince people not to open burn. Enforcement is obviously a last resort but I know the attitudes around open burning and education may not be enough to convince them not to burn their garbage. (Although I just read a reply on today's posting to your topic and education seemed to work for him).
Good luck with your project.
Elizabeth Kenrick
Communications Supervisor
Ottawa Valley Waste Recovery Centre
900 Woito Station Road Pembroke, ON K8A 6W5
(PH) 613-735-7537
(FX) 613-735-1837
www.ovwrc.com
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Waste Diversion at Provincial Parks
2005-11-01 14:07:18 UTC
The Ottawa Valley Waste Recovery Centre is a recycling and composting facility working with Algonquin Provincial Park. We have implemented a recycling and composting program at various stations throughout the Park (including lodges, restaurants and campsites). We are faced with some operational issues but I'm wondering how to increase participation as we may roll this program out to more places in the Park. How do you get people to carry over their behaviour from home to their campsite? We all know what it's like to be away on vacation so I think it might be challenging for the less committed to follow the recycling and composting program. I've heard of campsites using stickers like "I'm a Green Camper" and stuff like that. I would think this is along the same lines as the "I Compost Too" on our blue boxes. I was just wondering if anyone has had experience in dealing with seasonal or camping recycling and composting programs. I'm also interested in how it has worked operationally (do they use plastic bags in the compost, how was the material transported, stored, etc.). The listserv may not be the best place for the "operational" conversations so anyone interested can e-mail me directly.
Thanks,
Elizabeth Kenrick
Communications Supervisor
Ottawa Valley Waste Recovery Centre
900 Woito Station Road Pembroke, ON K8A 6W5
(PH) 613-735-7537
(FX) 613-735-1837
[email protected]
www.ovwrc.com
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