Salesforce Administrator/Data Manager
Job Title: Salesforce Administrator/Data Manager
Start Date: This position is available immediately
Employment Type: Full-Time
Location: Flexible location, with a preference for San Francisco Bay Area, California
Background: Empower Efficiency is a small and growing California-based consulting company dedicated to making energy efficiency and renewable energy desirable to consumers. California has some of the most progressive energy and climate policies in the nation, setting it apart from the rest of the country. In partnership with local organizations, leaders, and electric and gas utilities, Empower Efficiency specializes in developing, implementing, and evaluating large-scale energy efficiency, renewable energy, and clean energy programs that combine consumer-focused community-based social marketing and grassroots outreach.
Empower Efficiency was hired to help increase awareness and demand for energy efficiency behaviors, products, and programs. We are looking for a professional with expertise in Salesforce administration and energy programs, as well as a passion for data and clean energy issues (especially household energy efficiency). The Salesforce Administrator should have a minimum two (2) years experience administering or developing in a Salesforce.com environment. Experience working on Department of Energy (DOE), utility, or locally-sponsored energy efficiency programs is a plus.
Position Summary: The Salesforce Administrator will work closely with the Program Manager, third party experts, the users in the field, the client, and the Empower Efficiency Executive Team, to continue to improve, administer, and maintain the sophisticated, custom built Salesforce.com instance.
Work with clients, users, and Empower Efficiency team to ensure flawless data collection, data transfers, data security, analysis, and reporting required to inform program development and day-to-day program operational performance
Improve the configuration of a customized Salesforce.com database that streamlines and automates operations and optimizes efficiency
Proactively address data management and quality issues, update and integrate data collection and reporting systems with the project websites, and train and on-board new users in data entry and data security protocols
Train and on-board Salesforce.com users in reporting requirements, data entry, and data security procedures, and develop and update related materials and resources
Develop and improve customized reports and dashboards to monitor data integrity and program performance, as well as provide transparent and continuous feedback to stakeholders and program implementers
Continuously adapt database to incorporate program changes and process improvements, and work with web developers to ensure program changes are reflected in the program website
Work with the web development team to ensure correct transfer of data entered via websites
Provide website content management and website updates
Proactively identify and coordinate with appropriate parties to resolve emerging data integrity issues
Participate in outreach events, particularly in the onboarding phase, and work closely with the outreach teams, to ensure an user focus and a deep understanding of the processes and goals of the project
Oversee, monitor, and support the information security policy and protocols implementation, act as the point-person for data security questions and concerns, and periodically monitor data security to ensure compliance
Act as the company IT manager, including troubleshooting and supporting IT systems (e.g., email, document storage, website, etc.), incorporating and managing antivirus software and updates, and supporting employees through IT issues
Other responsibilities as needed
Strong background in Salesforce.com administration and development, including two plus (2+) years experience administering or developing in a Salesforce.com environment
Website content management experience
Strong project management skills, being able to manage complex projects with many moving pieces, and oversee task completion, including figuring out processes and moving projects from vision to implementation
Data analysis skills, both within and outside of the Salesforce.com instance
Data modeling skills, including program cost-effectiveness, business case, energy savings spreadsheet modeling, etc., as well as data reporting of program performance
Ability to work independently and as a member of a team, including coordinating with all levels of internal management, staff, as well as outside clients and vendors
Well-organized and self-motivated
Excellent computer skills, including proficiency in Microsoft Excel, multiple CRM platforms (especially Salesforce.com, but others are a bonus), WordPress website development, databases, etc.
Strong verbal and written communication and interpersonal skills
Ability to condense and explain technical information in concise and pointed summaries that can be understood by diverse constituents (e.g., communication skills to translate between technical and program aspects)
Ability to design work plans and to prioritize and meet goals under strict deadlines. Project management or consulting experience a plus.
High attention to detail and the ability to perform multiple tasks under strict deadlines
Bachelors Degree, ideally in Database Management or Database Administration
Experience with advanced Salesforce.com development, including Apex coding and Visualforce
Experience with energy efficiency programs (e.g., utility programs, contractor-administered home performance, Better Buildings programs, etc.)
Familiarity with community organizing and/or community-based social marketing programs
Passion for a sustainable energy, mission-focused career
Desire to be part of a quickly growing company
Compensation: $65,000 - $85,000 per year (commensurate with experience)
Interested candidates should submit the following documents to email@example.com:
Resume No more than two pages
Cover Letter Address the following questions in your cover letter:
Why do you want this job?
What is your applicable experience?
What do you bring to our team?
What are your top three to five strengths?
At least two professional references (name, phone, email, position, company, span of dates that you worked for the reference)
Subject line of the email should read: Data Manager [First Name Last Name]
Application Deadline: Applications will be reviewed on a rolling basis. Please submit your application no later than March 25, 2016.
Empower Efficiency is an Equal Opportunity Employer.
Francesca Amari Sajtar
Empower Efficiency LLC
Salesforce Administrator/Data Manager