The Response to the Commitment with Block-Leader Recycling Promotion Technique: A Longitudinal Approach
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Effects of Complaining Versus Negative Word of Mouth on Subsequent Changes in Satisfaction: The Role of Public Commitment
Nyer, P., & Gopinath, M. (2005). Effects of complaining versus negative word of mouth on subsequent changes in satisfaction: The role of public commitment. Psychology and Marketing, 22(12), 937-953.
Diffusion of Innovations: Family Planning in Developing Countries
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